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Tam, gdzie jest dobra atmosfera, są dobre wyniki.

Computacenter

Polish Speaking Service Desk Representative

Workplace: Budapest, Hungary / Number of vacancies: 4

 

Who we are?

Computacenter is Europe's leading independent provider of IT infrastructure services, enabling users and their business. The Budapest Office opened in 2013 with only around 50 people and now we are over half a thousand.  We have a wide range of opportunities in areas such as IT Service Desk, Finance & Accounting, Logistics, Reporting, IT Development and Project Management. It is a diverse community of young and experienced professionals coming from all around the world, providing solutions in 17 different languages.


What can we offer to you?

As a future member of CC family in the IT Service Desk department you will have the opportunity to:

  • Use and improve your language knowledge
  • Participate in trainings and talent programmes
  • Go through a professional and personal development
  • Work in a fun and diverse atmosphere
  • Have a stable workplace with flexible scheduling


Your future tasks will be…
Service Desk Representatives aka Service Desk Agents as the members of a first line customer support team, find the best and the easiest solution for users’ problems. This entry level position fits you perfectly if you are junior or you are in the early stage of your career and you wish to get involved in to a multinational environment. Our welcome team will watch your first steps and our elaborated career path programme, Ascension will take you all the way.


On daily bases:

  • Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
  • Resolving IT issues of our partners which can occur during the course of office work
  • Documentation and logging of calls on the ticketing tool
  • Delegation of problems which cannot be resolved on first level to the competent teams
  • Maintaining and improve customer satisfaction level You are the ideal candidate if....
  • You have intermediate knowledge in English and fluency in Polish. Having any additional European language knowledge is an advantage
  • You have affinity to resolve IT related issues
  • You use computers daily, have knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
  • You have logical thinking, solving problems resourcefully and fast is not a problem for you
  • You have outstanding communication skills and customer focused mind-set
  • You have the ability to do multitasking
  • You enjoy working in teams

 

 

* - required fields

okI give my consent to have my personal data processed* - READ MORE

Consent clause for the processing of personal data.

Pursuant to Article (7)(1) of Regulation (EU) No. 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ EU L 119, p. 1), hereinafter referred to as the "GDPR", I hereby give my consent for Computacenter Poland Sp. z o.o., with its registered office in Poznań (60-702) at ul. Głogowska 31/33, hereinafter referred to as "Computacenter Poland" or the "Controller" to process my personal data for the purposes of future recruitments at Computacenter Poland Sp. z o.o.

It is not obligatory to give your consent for the processing of your personal data for the purposes of future recruitment at Computacenter Poland, however giving your consent makes it possible to keep your application on file for the purposes of future recruitment at Computacenter Poland.


Information clause for job candidates at Computacenter Poland.

Under the provisions of Regulation (EU) No. 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ EU L 119, p. 1), hereinafter referred to as the GDPR, we inform you that:

1. The controller of your personal data is Computacenter Poland Sp. z o.o., with its registered office in Poznań (60-702) at ul. Głogowska 31/33, hereinafter referred to as "Computacenter Poland" or the "Controller".
2. The person responsible for the correctness of data processing is Adam Wasilewski, Country Lead. E-mail address: rekrutacja@cc-poznan.pl; tel.: +48 61 65 88 100.
3. Your personal data shall be processed for recruitment purposes at Computacenter Poland in accordance with Article 221 of the Labour Code and under Article 6 (1) (a) of the GDPR, i.e. your consent, Article 6 (1) (c) of the GDPR, i.e. the fulfilment of statutory obligations imposed upon the Controller and Article 6 (1) (f) of the GDPR, i.e. the performance of the Controller`s legitimate interests.
4. In the case that you give additional and voluntary consent, your personal data shall be processed for the purposes of future recruitments at Computacenter Poland in accordance with Article 221 of the Labour Code and Article 6 (1) (a) and (f) of the GDPR, i.e. the consent and the performance of the Controller's legitimate interests.
5. You shall have the right to withdraw your consent at any time, without prejudice to the lawfulness of the processing carried out prior to the withdrawal.
6. Your personal data shall be processed for recruitment purposes until the end of the recruitment process or until the withdrawal of the consent. In the case of consent for personal data processing for the purposes of future recruitments, your personal data shall be processed until the consent is withdrawn.
7. You shall have the right to demand access to your personal data, rectify and erase your personal data, limit the processing of your personal data, object to the processing of your personal data, and transfer your personal data.
8. You shall have the right to file a complaint about data processing with the supervisory authority, i.e. the President of the Personal Data Protection Office.
9. This is to inform you that the recipients of your personal data shall include:
   a) entities processing data on behalf of the Controller and participating in the performance of the Controller`s activities:
        I. suppliers of IT systems and IT services
   b) bodies authorised to receive your data under the provisions of law.
10. We inform you that your personal data may be transferred to a third country.
11. Providing data is voluntary, but the failure to do so will make it impossible to take part in recruitment processes.

You may obtain any information regarding data processing from the Country Lead by phone at +48 61 65 88 100 or via email at rekrutacja@cc-poznan.pl.

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